COVID19- UpdateFitnessLifestyle

GymIt Temporary Closure- April 22, 2020 Update

By April 23, 2020 No Comments

The Following Email Was Sent to ALL Active GymIt Members at 5PM on April 22, 2020

If you did not receive the email please see: How do I re-subscribe to your emails?

The Latest Updates About Our Temporary COVID19 Closure.

*If you did not receive our March emails, it is likely because you were unsubscribed. We are now on a new email platform and all members have been added back in. Please use the “email preferences” link in the footer to choose your email options going forward.* 

Hi There,
I appreciate your patience since our last communication. THANK YOU for the overwhelming support of our members who have chosen to help us during this time. We have been honoring all refund requests, cancel requests, and freeze requests since we have been closed. We will continue to honor all requests submitted through the links at the bottom of the email.

It seems that our re-opening date is still uncertain. For now, we are operating under the assumption that we will remain closed beyond the Governor’s May 4th reopen date, for how much longer we do not know. As a result, we will be stopping all automatic billing effective Thursday, April 23, 2020 (if you had previously requested a $5 freeze, these charges will continue as requested- Thank You!).

I look forward to sending you more regular updates over the upcoming weeks with our plans for re-opening safely and effectively. We are working on our roadmap now, and I am excited to share them with you.

Many of our members have been looking for a way to support us during this time. We are pleased to offer two new options for ongoing support that you can take advantage of. Now that our auto-bill system has been turned off we need your help more than ever.

Platinum Support Membership

See GymIt Memberships
  • Discounted dues over the next 12 months
  • NO maintenance fee for life!
  • Save up to $177 over the next 12 months!

Basic Support Membership

  • Help support us for a little over $1/wk.

Use the “Sign Up” link below or click here for full details and to get started!

Thank you for sticking with, I know that these times are as hard on you as they are on us. We are confident that GymIt will continue to be an important part of your life after we get through this.

If you have attempted to reach us, over the past few weeks, via a method other than a form, and have not heard back, please check out our new help center below. I am confident that you will find everything you need, and if not, feel free to resubmit a help request (link below), this is THE best way to get a fast and accurate reply.

We will continue to provide at-home workout plans for anyone that would like one (link below). Les Mills Virtual is now accessible through our app at no cost.

I am grateful for your continued support and I look forward to seeing you once again at GymIt in the not so distant future.

Stay Healthy,
Matt Harrington
President, GymIt
[email protected]

PS. Thank you for NOT replying to this email. We cannot efficiently manage requests over email. Please use the links below for help, the new help center is full of information that I have composed in response to the inquiries over the past few weeks. A real person will follow up with you if you submit a request via the links below. If you would like to reach me directly for any reason, my email address is above. If you really NEED to send us an email, rather than replying to this email, please start a NEW email with your agreement number (
%AGREEMENTNUMBER%) in the subject line and email us at [email protected]

Sign Up For A Support Membership

Visit the new GymIt Help Center

Request a Refund

Instructions to Cancel a Membership Online

Request An At-Home Workout Plan

Submit a Help Request